Your Privacy Matters at jitacce

jitacce collects personal data from you through a number of channels: directly from you when you register an account or use our services; automatically through your use of our platform; and, in limited circumstances, from third-party service providers such as payment processors and identity verification services.

Registration & Account Data

When you create an account on jitacce, we collect the following personal data: your full legal name, date of birth, residential address, email address, and mobile phone number. This information is required to create and maintain your account, to verify your identity in accordance with our Know Your Customer (KYC) obligations, and to communicate with you about your account.

Identity Verification (KYC) Data

To comply with our age verification and anti-money laundering obligations, we may request copies of identity documents including your National ID Card (NID), passport, or driving licence, along with proof of address (such as a utility bill or bank statement) and proof of payment method ownership. These documents are processed securely and retained only for as long as required by applicable law or our internal compliance obligations.

Financial & Transaction Data

We collect records of all deposits, withdrawals, and betting transactions carried out through your jitacce account. This includes the amounts, timestamps, payment methods used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer), and transaction reference numbers. We do not store full payment card numbers or mobile banking PINs on our own servers — these are handled exclusively by our PCI-compliant payment processors.

Technical & Usage Data

When you use the jitacce platform, we automatically collect certain technical data including your IP address, browser type and version, operating system, device identifiers, session duration, pages visited, game sessions played, and referring URL. This data is used to ensure the security and stability of our platform, to detect fraudulent activity, and to improve the user experience.

Communications Data

If you contact our customer support team, we retain records of your communications, including live chat transcripts, email correspondence, and any supporting information you provide. This helps us resolve disputes, improve our service quality, and maintain a record of commitments made to you.

jitacce does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your personal data only in the following limited circumstances, and only to the extent necessary for the stated purpose.

Payment Processors

To facilitate deposits and withdrawals, we share relevant transaction and identity data with our licensed payment processing partners, including mobile wallet operators (bKash, Nagad, Rocket, Upay) and card payment processors (Visa, Mastercard networks). These processors are contractually required to handle your data securely and to use it only for the purpose of processing your transactions.

Identity Verification Providers

We use regulated third-party KYC service providers to assist with age and identity verification. These providers receive the identity documents and personal data necessary to complete the verification process and are bound by strict data processing agreements that prohibit any secondary use of your data.

Legal and Regulatory Authorities

jitacce may be required to disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other governmental authorities where required by applicable law, a valid legal order, or where necessary to prevent fraud, money laundering, or other criminal activity. We will notify you of such disclosure requests where legally permitted to do so.

Game and Technology Providers

Our platform integrates games provided by third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical and session data (such as player session tokens) to deliver their games within the jitacce platform. They do not receive your full personal profile or financial account data.

Business Transfers

In the event that jitacce undergoes a merger, acquisition, or sale of substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and ensure that the receiving entity is bound by privacy obligations no less protective than those set out in this Privacy Policy.

jitacce retains your personal data only for as long as is necessary for the purposes for which it was collected, and in accordance with applicable legal and regulatory requirements. The retention periods below set out our standard approach for each category of data. In some cases, legal obligations require us to retain data for longer than we would otherwise choose to.

After the applicable retention period has elapsed, your personal data will be securely deleted or anonymised so that it can no longer be associated with you as an individual. Anonymised or aggregated data (which cannot be used to identify you) may be retained indefinitely for statistical and analytical purposes.

Where your account is closed — whether by you voluntarily or by jitacce due to a terms violation — we will retain your data for the period specified below from the date of account closure. We do this to comply with our legal obligations, to resolve any pending disputes, and to prevent the creation of new accounts by individuals who have been banned from the platform.

jitacce takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. Our key security measures include the following.

All data transmitted between your device and the jitacce platform is encrypted using Transport Layer Security (TLS) with a minimum of 256-bit encryption. Our SSL certificate is maintained and renewed regularly. You will see the padlock icon in your browser's address bar when connected to jitacce, confirming that your connection is secure.

Access to personal data within jitacce is governed by the principle of least privilege. Only staff members who require access to personal data in order to perform their job functions are granted that access. All staff with access to personal data are trained in data protection best practices and are bound by confidentiality obligations.

Our payment infrastructure is handled by PCI DSS-compliant processors. We do not store full card numbers, CVV codes, or mobile banking PINs on our own systems. Payment tokenisation ensures that sensitive financial credentials are never exposed to our internal systems.

Despite our best efforts, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, jitacce will notify affected users without undue delay and will take all reasonable steps to contain and remediate the breach. We also encourage you to play your part in keeping your account secure by using a strong, unique password and enabling any available account security features.

jitacce reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When we make material changes to this Privacy Policy, we will notify registered users by email at the address associated with their account, and we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

Your continued use of the jitacce platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Privacy Policy, you should cease using the Platform and contact our support team to request account closure.

How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jitacce handles your personal data, please contact our Data Privacy team at support@jitacce. Please include "Privacy" or "Data Request" in the subject line of your email so we can direct your query to the appropriate team member promptly. We aim to respond to all privacy-related enquiries within 5 business days.

This Privacy Policy is governed by and construed in accordance with the laws applicable to the jurisdiction in which jitacce operates. For users in Bangladesh, this includes applicable data protection and consumer rights legislation. All correspondence relating to privacy matters should be directed to support@jitacce.