jitacce Terms & Conditions

These Terms & Conditions ("Terms") apply to all persons who access, register with, or use the jitacce platform ("the Platform"), including its website, mobile-optimised interface, casino games, sports betting products, live dealer services, loyalty programme, payment system, and customer support services (collectively "the Services").

By creating an account on jitacce or by using any part of the Services, you ("the User") confirm that you are at least 18 years of age, that you have read and understood these Terms, and that you agree to be legally bound by them in their entirety. If you do not agree, you must immediately cease using the Platform and close your account.

jitacce reserves the right to amend, update, or replace these Terms at any time without prior notice. Any changes will be published on this page with a revised effective date. Your continued use of the Platform after any such changes constitutes your acceptance of the updated Terms. It is your responsibility to review these Terms periodically to remain informed of any updates.

These Terms are written in English. In the event of any conflict between an English version and any translated version of these Terms, the English version shall prevail. These Terms are governed by and construed in accordance with the laws applicable to the jurisdiction in which jitacce operates.

jitacce may provide the Services through one or more legal entities. References to "jitacce", "we", "us", or "our" in these Terms refer collectively to the platform operator and its affiliated entities responsible for delivering the Services to users in Bangladesh.

These Terms should be read together with our Privacy Policy, Responsible Gaming Policy, and any specific promotion terms that apply to individual bonuses or campaigns. In the event of conflict between these Terms and any promotion-specific terms, the promotion-specific terms shall take precedence only in respect of that promotion.

To be eligible to register an account and use the Services on jitacce, you must meet all of the following conditions at the time of registration and at all times during your use of the Platform:

• You must be at least 18 years of age.
• You must be accessing the Platform as a private individual, not as a representative of a corporate entity, unless separately agreed in writing with jitacce.
• You must not be a resident of or accessing the Platform from any jurisdiction where online gambling is explicitly prohibited by law.
• You must not be a current employee, contractor, or immediate family member of an employee of jitacce or any of its affiliated game or software providers.
• You must have full legal capacity to enter into a binding agreement under the laws of the jurisdiction where you reside.
• Your account must not have been previously closed, suspended, or self-excluded by jitacce for any violation of these Terms.

jitacce reserves the right to request documentary proof of age and identity at any point during the registration process or the lifetime of your account. Acceptable identity documents include a valid National ID Card (NID), passport, or birth certificate. Until age and identity verification is satisfactorily completed, jitacce may place restrictions on your account, including limiting withdrawals or access to certain features.

jitacce takes its obligation to prevent underage gambling seriously and employs a range of technical and procedural measures to detect and prevent access by minors. If you are aware of any minor attempting to access jitacce, please contact our support team immediately at support@jitacce.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. jitacce is not responsible for minors accessing the Platform through accounts registered to adults where the adult has failed to secure their login credentials.

To access the full range of Services on jitacce, including real-money casino games, sports betting, and financial transactions, you are required to create a registered account. During the registration process, you will be asked to provide personal information including your full legal name, date of birth, residential address, email address, and mobile phone number.

You warrant that all information provided during registration is truthful, accurate, current, and complete. Providing false, misleading, or incomplete information during registration is a violation of these Terms and may result in the immediate suspension or permanent closure of your account, along with the forfeiture of any balances held therein.

Know Your Customer (KYC) Verification

jitacce is required to carry out Know Your Customer (KYC) verification on all accounts as part of its commitment to security, anti-money laundering (AML) compliance, and responsible gaming. KYC verification may be requested at any time, including at the point of registration, prior to processing a withdrawal, or at any point during the lifetime of your account.

KYC documents typically required by jitacce include, but are not limited to: a government-issued photo ID (National ID Card, passport, or driving licence), proof of residential address (utility bill or bank statement dated within 90 days), and proof of the payment method used for deposits (screenshot or confirmation of bKash/Nagad/Rocket/Upay account ownership).

Until KYC verification is satisfactorily completed, jitacce reserves the right to restrict withdrawal access, limit deposit amounts, and suspend promotional eligibility. jitacce will not be liable for any delays in processing withdrawals that result from a User's failure to provide the required KYC documentation in a timely manner.

Account Security

You are solely responsible for maintaining the security and confidentiality of your jitacce login credentials, including your username, password, and any two-factor authentication codes. You must not share your credentials with any other person, and you must not allow any other person to access your account. Any activity carried out through your account — whether or not authorised by you — will be deemed to have been carried out by you, and you will bear full responsibility for such activity.

If you believe your account has been accessed without your authorisation, you must contact jitacce support immediately. We will make reasonable efforts to assist you, but we cannot guarantee recovery of funds lost due to your failure to maintain the security of your credentials.

jitacce offers a range of bonuses and promotional offers to eligible registered users, including welcome bonuses, reload bonuses, free spin campaigns, and loyalty-based rewards through the jitacce Loyalty Program. All bonuses are subject to specific terms and conditions that are published at the time the promotion is offered. By claiming any bonus, you confirm that you have read and accepted the terms specific to that promotion.

Wagering Requirements

Bonus Funds credited to your account are subject to wagering requirements before they can be converted to withdrawable real money. The applicable wagering requirement multiplier will be stated in the promotion-specific terms. Until wagering requirements are met, Bonus Funds cannot be withdrawn. jitacce reserves the right to void Bonus Funds and any winnings derived from them if it determines that a User has attempted to exploit bonus terms in a manner inconsistent with their intended purpose.

Bonus Eligibility

Bonuses are available to eligible users only. Unless stated otherwise in the promotion terms, each bonus is available once per User, per household, per IP address, and per payment account. Creating multiple accounts to claim the same bonus multiple times constitutes bonus abuse and is a serious violation of these Terms. jitacce monitors bonus claims and reserves the right to withdraw bonuses and close accounts where abuse is detected.

Expiry of Bonus Funds

All Bonus Funds are subject to an expiry period as stated in the applicable promotion terms. Bonus Funds not used or wagered within the specified period will be forfeited automatically. jitacce will not reinstate expired Bonus Funds except in cases of documented platform error.

jitacce reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Changes to promotion terms will be communicated via the Platform. It is the User's responsibility to review current promotion terms before claiming any offer.

jitacce reserves the right to suspend, restrict, or permanently close any User account at any time, with or without prior notice, if we have reasonable grounds to believe that:

• The User has breached any provision of these Terms & Conditions.
• The User has provided false or misleading information during registration or KYC.
• The User is engaged in or suspected of fraudulent activity, bonus abuse, money laundering, or collusion.
• The User is under 18 years of age.
• The User's account has been accessed from a jurisdiction where online gambling is prohibited.
• The account is inactive (no login activity for 12 or more consecutive months).
• A self-exclusion request has been submitted by the User or a responsible gaming authority.

In the event of an account closure due to a violation of these Terms, jitacce reserves the right to void all pending bonuses, cancel unsettled bets, and withhold any balance pending investigation. Where an investigation concludes that no wrongdoing occurred, the verified real money balance will be returned to the User via their registered payment method.

Voluntary Account Closure

You may request the closure of your jitacce account at any time by contacting our customer support team. Before closing your account, we encourage you to withdraw any remaining real money balance. Bonus Funds cannot be withdrawn upon voluntary account closure and will be forfeited. Account closure requests are typically processed within 48 hours of receipt.

Dormant Accounts

An account is considered dormant if there has been no login activity for a period of 12 consecutive months. jitacce will attempt to notify the User by email prior to any action on a dormant account. If the account remains inactive after notification, jitacce may apply a dormancy administration fee of ৳100 per month to the account balance until the balance reaches zero or the User reactivates their account.